We're still open and ready to help, even in this pandemic. Get in touch to see how we can support your business.

Services | Business process mapping

Mapping your business processes.

Visualise your business—
step by step.

What is business process mapping?

Business process mapping—also called process modelling—is a way of visually representing the work that your business does.

Each step of the work is drawn as a simple shape. This simplicity lets you easily visualise the processes within your business and understand their current complexities.

Mapping your business processes is often the first step to improving them. And by drawing business process maps, you can capture some of the valuable information held in your team's heads.

What is business process documentation then?

Business process documentation includes all documents which describe your business processes, not just process maps.

As well as process maps, process documentation includes:

  • policies
  • checklists
  • work instructions
  • templates
  • forms

How can having business process maps help you?

Often the first step to successfully scaling a business, is to capture all the information held in peoples' heads.

Business process mapping is also the first step to optimising your business processes. Having efficient business processes will save you time and money.

You benefit

Process documentation makes it easier to train new staff

You'll spend less time training, there are fewer mistakes for you to fix, and happier staff.

Delegate effectively

Process maps provide a clear way to communicate what needs to be done, so there is no confusion. This allows you to delegate with confidence.

Encourage team work

Transparent processes encourage teamwork.

If all members of the team can visualise their part in the business process, then they can work together to make life easier for the next person down the line.

Your team benefits

Clear processes reduce employee stress

Confusing processes are stressful. Having clear process maps, and other process documentation, is much easier for new staff.

Your team understand the part they play in your business, and this makes for a calmer workplace.

Improve personal confidence

With clear process documentation, including process diagrams, your team can be confident that they know what is expected of them.

Improve employee satisfaction and retention

Reducing stress and ambiguity in your business will improve morale and help you retain key staff.

Your business benefits

Improve business performance

Process diagrams quickly show you where you can save time and money.

Because by visualising the process you can find ways to improve it.

Provide a world-class service

Process maps help you create standardised services, so your customers receive the same great level of service every time.

How we can help you map your business processes

We take a logical, common-sense approach. We know that every business is different. We'll make sure we really get to know your business, and then develop a plan of action just for you.

process step 1conversation
process step 2improvement
process step 3process diagram
process step 4presentation

Stage 1:
We find out about your business

We'll talk to you and any other managers to really get to know what they go through.

At this stage, we're hoping to establish your objectives and set the scope ready for the main exercise.


Stage 2:
We'll sit with your front-line staff

We shadow front-line staff at their workstations. It is possible to prepare process maps in group workshops, but we find that one-on-one conversations give us the best insights.

Our consultants will ask questions to understand how and why work is performed. We may ask for copies of some documents to help us understand.

Don't worry though, we keep the conversations positive. Our consultants are lovely, and not at all intimidating. We work hard to make sure your team don't feel like they are being judged.

process diagram

Stage 3:
We'll draw your process diagrams

We're good at getting all that information we gathered from your team in to a logical and easy-to-understand format.

We use standard language and simple symbols such as Business Process Model and Notation™ (BPMN™) to record the details of your processes.


Stage 4:
We present your process maps for review

We work with you to ensure you're getting exactly what you hoped for.

If you're OK with it, we'll also send copies of relevant process maps to any front-line staff that helped us. We'll ask them to review them, and if necessary correct any misunderstandings.

We'll then incorporate any changes and present the finished articles to you.

Connect with Middlestone today

We work exclusively with leaders from small and midsized businesses who want to create blissfully efficient businesses.

We can help you achieve just that, put us to the test!

Contact us  ➝

Download related resources


Were you looking for something else? Try our other business process improvement services.

If you wanted a one-off business improvement project to save you time, reduce stress in your business and ultimately build a smarter business, then see our process improvement service.