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Services | Business process improvement

Optimising your business processes.

Make your business flow smoothly and simply.

What are business processes?

A business process is any collection of linked tasks that together achieve something (anything) within your business.

For example, to give a quote to a potential customer you may have to do several different tasks. These task might be: measure up, estimate quantities, look up the cost of materials and then write the actual quotation. These are all linked tasks that achieve one thing—a quote being sent.

An introduction to business process improvement

An introduction to business process improvement

Your business relies on dozens of interconnected processes. These business processes include everything from on-boarding a new customer, service delivery, billing and even debt collection.

We know that for each of these processes you'll have a unique way of working. But are you getting the results you want? Are your team bogged down with mundane tasks? Are deadlines being missed?

How we can help you improve your business processes.

Cut out wasted effort

Our business process consultants will identify all the different tasks that your team do everyday. We'll then help you to eliminate any tasks that are slowing down the process, and that are not creating value.

It's surprising how complicated processes can get when they evolve over the years; little tasks get added here or there, and before you know it, you're running a bureaucracy.

We can help you cut through this, and concentrate on getting work done in the most efficient and effective way.

Streamline those tasks that aren't earning you money

Our process improvement specialists can support you to streamline your "back-office"—your business management tasks.

We'll speed up your quoting, invoicing, billing and scheduling jobs… and any other processes that are holding you back.

Sales process

We'll introduce you to new tools and better ways of working

After thoroughly reviewing your business, if that's what you need, our consultants can find you the best software to improve the way you work: fitting your exact situation and budget.

Link up all your apps and systems

If you have a hodgepodge of different systems that are slowing you down, we will advise you how to link your business systems to each other, to save you time.

Joining up your apps and systems will save you time finding information and updating multiple systems, allowing you and your team to concentrate on more meaningful tasks.

How can improving business processes help you?

Having efficient business processes will save you time and money. But will also make for a more pleasant working environment.

You benefit

Get more done

If you work efficiently, you'll get more done in the same amount of time, or less. Obviously.

Get more time for other things

Efficient processes leave you with more free time.

An efficient business needs less of your time, leaving you free to do other things. You could work on other business projects or spend more time with your family and friends.


Relax knowing that your business will run smoothly and consistently.

Chaos is stressful.

Processes that run smoothly are less stressful to operate and more predictable. Errors are less likely, and it is easier to plan ahead for busy times.

Your team benefits

Your employees get to go home on time

By eliminating inefficiency, you can promote a better work-life balance for your team.

Optimised processes reduce employee stress

Efficient business processes will reduce the pressure on your team. Less pressure means less stress and a calmer working environment.

Improve employee satisfaction and retention

Reducing wasted effort and mundane busywork, will help provide fulfilling work to your team, improve morale and help you retain key staff.

Your business benefits

Improve business performance

By improving business processes, the business as whole benefits. Efficient business processes save time and money, improving your results and profitability.

Provide a world-class service

With optimised business processes you can provide a consistent, high-quality service to your customers.

Build business value

Efficient businesses make more money. They also sell for more money. By improving your business processes you are investing in the value of the business.

Would you like to know more?

Talk to us to find out how we could help you.

Contact us  ➝

How we work

We take a logical, common-sense approach. We know that every business is different. We'll make sure that our process improvement consultants really get to know your business, and then develop a plan of action just for you.

process step 1conversation
process step 2improvement
process step 3signpost
process step 4project delivery
process step 5training
process step 6ongoing support

Stage 1:
We find out about your business

We'll talk to you and your team to really get to know what they go through. We don't presume to know everything about your business.


Stage 2:
We'll pinpoint the problems you face

We research solutions, including reorganising your work, software add-ons or new software systems.


Stage 3:
We'll guide you through your options

We present you with practical solutions based on our experience of working within businesses like yours.

We'll show you the benefits of each approach.


Stage 4:
You decide what you implement

You can then choose what you want to concentrate on.

Because you have all the information you need, you can be confident of your decision.

project delivery

Stage 5:
We deliver your solution

We backup our recommendations with practical help. We'll either:

  • design and develop software solutions ourselves,
  • project manage your implementation, or
  • act as a guide to your in-house teams.

Stage 6:
We'll train your team

Training is vital to make sure you get the best out of your new process.

We'll make sure your team know how to use the new system to get the maximum return for your investment.

ongoing support

Stage 7:
We make sure you have support

We'll make sure you have all the ongoing support you need to succeed.

Ready to get started?

Talk to us to find out how we could help your business.

Contact us  ➝

Download related resources


Examples of our clients' successes


We love it when businesses do well. Here are some of the projects where we've helped our clients to solve problems that were holding them back:

Connect with Middlestone today

We work exclusively with leaders from small and midsized businesses who want to create blissfully efficient businesses.

We can help you achieve just that, put us to the test!

Contact us  ➝

Are you looking for something else?

If you're looking for whole new systems for your business, then see our Software Selection service.