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Services | Business process review and evaluation

Evaluate your business processes.

Find ways to improve, with an independent review of your business processes.

An introduction to our business process evaluation service

An independent, unbiased review of your business processes

Have you got questions?

  • Will we be able to cope with increased volume?
  • Are we making the best use of our existing team?
  • What is it that my team struggle with?
  • Is there a better way?
  • Are there any tools I can give the team to help them perform better?

Find the answers with a review from our business process specialists.

How we can help you evaluate your business processes.

We've helped businesses large and small to assess—and ultimately improve—their business operations. This is how.

We'll listen to your team and watch how they work

Our business process consultants will speak to different members of your team to find out how they work and what they need.

Our analysts are approachable and non-judgemental, but experienced and knowledgeable. We won't use jargon or make your team feel awkward.

This first step often leads to improvements in performance for two reasons:

  • Because your team feel heard and valued (we're often told that our interviews are therapeutic), and
  • Because it gets everyone thinking about their processes and gives your team a forum to share their ideas.

We'll report back to you on what we find

After really getting to know your business, we'll report back to you on what we find.

Our comprehensive standard report includes:

  • A summary of your current position,
  • Recommendations, and
  • An audit-style table of our observations, with detailed solutions.

We can help you to plan your next steps

We can work with you to plan and implement any improvement suggestions, such as:

How can a business process specialist help you?

Take advantage of the collective experience and expertise of our process consultants. You don't have to do it on your own.

You benefit

You save time, by letting us do the hard work

We know you don't have time to do this yourself. And with our proven approach, we'll probably do it quicker anyway.

You can ask us anything, we're on your side

You get to ask questions, run things past us and use us as a sounding board.

Our team have tons of experience, and we're happy to share what we know.

You don't need to worry

You can relax, it's not all on you.

We'll look after your team and guide your through our proven methodology.

Your team benefits

Reduce employee frustrations and improve satisfaction and retention

It shows a commitment to your team to employ specialists to make their processes easier.

Your team will feel heard and valued.

Optimised processes reduce employee stress

Efficient business processes will reduce the pressure on your team. Less pressure means less stress and a calmer working environment.

Your business benefits


Your business will benefit from having a guide on hand to help you find the best way of working for your business, based on a deep understanding of your business and our experience of working with many other businesses.

Fresh perspective

Your business will benefit from the fresh perspective that an independent business analyst will bring.

Being on the outside looking in, we can sometimes get a clearer view of what you need.

We may find a solution that you hadn't considered.

Independent advice

Your business will benefit from impartial, unbiased advice.

We're on your side. We're not trying to sell you anything, nor are we influenced by any historical events in your business.

Would you like to know more?

Talk to us to find out how we could help you.

Contact us  ➝

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Connect with Middlestone today

We work exclusively with leaders from small and midsized businesses who want to create blissfully efficient businesses.

We can help you achieve just that, put us to the test!

Contact us  ➝

Are you looking for something else?

If you're looking for whole new systems for your business, then see our Software Selection service.